At Hairsherocks, we are committed to providing you the best quality! This commitment is not just for our products but our process as well. Your order will be processed within 3 to 5 business days. We only ship Monday through Friday, our standard shipping will take 3-5 business days to deliver on the East Coast and 5-7 days on the West Coast via usps . For international orders please note that we are not responsible for custom fees when you receive your item. 

If you received your order and want to make a change, please email us at The item you wish to exchange must be in the same condition as you received it (in it's original packaging), still sealed & unopened. When shipping back your product, please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues. Please DO NOT return any items without contacting us first. Please send your returns to:

1345 Barnum ave #9 ,#257, Stratford, Ct, 06614

Please note we only offer store credit for orders that have been processed and shipped. To receive credit for your exchange, the hair must be in the same condition as when you received it. For more information, please email us at

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